Consumer Care Assistant

Duties and Responsibilities:
1. Attends in incoming customer complaints: records details of the complaint,
coordinates with concerned for needed action/s to be taken, visits customers, writes
reply letters, and escalates inquiries/concerns if necessary
2. Assists in preparations of daily, weekly and monthly reports for customer concerns.
3. Responsible for the arrangement of bread replacement, refunds, and schedule of
visits.
4. Assists in providing response and information and other necessary actions to
telephone inquiries and on-line customers especially product concerns, and coordinates
with concerned departments the information needed, while maintaining good working
relationship with co-workers, customers and other clients.
5. Assists in managing plant tour Facebook page to help promote plant tour awareness.
6. Assists in the conduct of CRM-related events to promote plant tour and support brand
campaigns.
7. Performs any other tasks and duties, which may be assigned from time to time
provided given the proper training.

Qualifications:

• Bachelor’s Degree graduate
• Preferably with background in customer service
• With good negotiation skills
• Knowledgeable in ISO, Food Safety, HACCP, GMP and HALAL is an advantage
• Knows how to deal and relate well with customers and members of the
  organization
• Can respond promptly to customers’ needs
• Proficient in MS Office
• Willing to work in Binan, Laguna